Delivery Information


Delivery Locations and Costs

Hug Rug delivers to the following countries at the following rates:


UK mainland



£4.95 (excluding Highlands & Islands)


Channel Islands, Northern Ireland, Scottish Highlands & Islands





Eurpoean Countries



postage rate from £15.00. please select your country at the checkout for the individual location prices.


Other International Locations


please contact us for a quote.


Customs and Import duties

The customer is responsible for the payment of any customs or import duties levied once the package reaches the destination country.


Delivery Offers

1.Free delivery over £50 offer is on orders equal to or greater than £50 before postage is applied. This offer is unavailable for non-mainland UK addresses, some areas of the Highlands and Islands; instead a postage discount of £4.95 will be applied.

2.Free delivery on Big Hug offer is on orders to be delivered to the UK Mainland (excluding some areas of the Highland and Islands). POA for delivery to areas outside of this Zone.

Delivery times

UK Delivery is estimated between 3-5 working days.

Delivery lead times to other countries vary depending on country and carrier, but generally average out as 4-7 workings days for Europe, and 4-10 days for the rest of the world.


Delivery shall occur when the company or its carrier arrive at the address given to the company at time of order. Every effort will be made by the company to deliver goods within the period specified by the company, however such dates will not constitute part of the contract.

The company can accept no responsibility in the event that goods are left as instructed by you without your presence at the time of delivery.

If you fail to accept delivery of goods when delivered the company reserves the right to attempt delivery of the goods at a later date and to invoice you a further delivery charge.

Risk of damage to or loss of the goods shall pass to you upon delivery.